Privacy policy

Last Updated: February 23, 2026


This Privacy Policy explains how Homey Philippines (“Homey,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, use our services, or make a purchase from homey.com.ph (the “Site”), or when you otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to anyone who uses the Services, including customers, website visitors, and others whose information we collect in relation to the Services.

By using any part of our Services, you agree to the collection, use, and disclosure of your personal information as described below. If you do not agree, please do not use or access the Services.


1) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal/regulatory requirements. We will post the updated version on the Site and revise the “Last Updated” date.


2) How We Collect and Use Personal Information

To provide the Services, we collect personal information from different sources. The type of information we collect depends on how you interact with us.

We may use your personal information to:

  • Provide and improve our products and services

  • Process payments and fulfill orders

  • Communicate with you (order updates, support, promos if you opt in)

  • Prevent fraud, protect accounts, and maintain security

Comply with legal obligations and enforce our policies


3) What Personal Information We Collect

A. Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

  • Contact Details: name, email, phone number, address
  • Order Details: billing/shipping address, purchase details, payment confirmation details
  • Account Details: username, password, and other account-related details
  • Shopping Activity: items viewed, added to cart, wishlist activity
  • Customer Support Details: information you include when messaging us or requesting assistance

You may choose not to provide certain information, but some features (like checkout or delivery) may not work without it.


B. Information Collected Automatically (Cookies + Usage Data)


We automatically collect certain info about how you use the Site (“Usage Data”) through cookies, pixels, and similar technologies. This may include:

  • Device and browser information
  • IP address and network connection information
  • Pages viewed, clicks, time spent, and interaction patterns
  • Account activity (if logged in)

 

C. Information We Obtain from Third Parties

We may receive information from third-party providers that help us run our business, such as:

  • Ecommerce platform providers (e.g., Shopify or similar tools used to power the store)
  • Payment processors (to process your payments and confirm transactions)
  • Shipping/fulfillment partners (to deliver your orders)
  • Analytics and advertising partners (to help measure performance and improve marketing)

Any information received from third parties is handled according to this Privacy Policy.


4) How We Use Your Personal Information

A. Providing Products and Services

We use your information to:

  • Process payments and confirm orders
  • Pack and ship items
  • Send order updates (confirmation, delivery updates, returns/exchanges)
  • Provide customer support and manage concerns
  • Maintain your account (if you create one)
  • Enable reviews (if available on the Site)


B. Marketing and Advertising

We may use your information to:

  • Send promos and updates via email, SMS, or other channels (where permitted)
  • Show relevant ads or offers on our Site or on other platforms
  • Improve how we tailor our content, promotions, and product recommendations

You can opt out of marketing messages anytime (see Your Rights and Choices).


C. Security and Fraud Prevention

We may use your information to detect and prevent suspicious, illegal, or fraudulent activity, and to protect your account. Please keep your login details private. If you suspect unauthorized access, contact us immediately.


D. Communicating With You

We use your information to respond to inquiries, resolve issues, and improve customer experience.


5) Cookies

We use cookies and similar technologies to:

  • Keep the Site working properly
  • Remember preferences (like items in cart)
  • Run analytics to improve experience
  • Support advertising and measurement

You can control cookies through your browser settings. Blocking cookies may affect how the Site functions.


6) How We Share Personal Information

We may share personal information only as needed to operate our Services, such as:

  • Service providers who help us run the business (payment processing, analytics, IT, customer support, email/SMS tools, cloud storage)
  • Shipping and fulfillment partners for delivery and logistics
  • Business and marketing partners (for ad measurement, performance tracking, and showing relevant ads)
  • Affiliates or internal teams (if applicable)
  • Legal and compliance situations: to comply with lawful requests or protect our rights and users

We do not use or share sensitive personal information to infer personal characteristics.


7) User-Generated Content

If the Services allow reviews or public posts, anything you share publicly may be visible to others. Please avoid posting sensitive personal information in public areas.


8) Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting information.


9) Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.


10) Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure.

We keep your information only as long as necessary for:

  • Order fulfillment and customer support
  • Account management
  • Legal and regulatory compliance
  • Dispute resolution and enforcing policies

 

11) Your Rights and Choices

Depending on your location and applicable laws, you may request to:

  • Access the personal information we have about you
  • Correct inaccurate or incomplete information
  • Delete certain personal information (subject to legal/operational requirements
  • Opt out of marketing messages anytime (via unsubscribe links or by contacting us)

To protect your account, we may need to verify your identity before processing requests.


12) International Users

Your information may be processed in countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when transferring data.


13) Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us here:

Email: homeyphilippines@gmail.com